Shipping policy
SHIPPING AND REFUNDS
FIGATA SHIPS FROM COPENHAGEN, DENMARK.
ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION.
SHIPPING RATES
DENMARK
ORDERS UNDER DKK 550: DKK 55
ORDERS DKK 550 AND ABOVE: FREE SHIPPING
EUROPEAN UNION (EU)
ORDERS UNDER DKK 800: DKK 139
ORDERS DKK 800 AND ABOVE: FREE SHIPPING
UNITED KINGDOM, NORWAY & SWITZERLAND
ORDERS UNDER DKK 900: DKK 179
ORDERS DKK 900 AND ABOVE: FREE SHIPPING
SHIPPING COSTS ARE CALCULATED AUTOMATICALLY AT CHECKOUT.
SHIPPING FEES ARE NON-REFUNDABLE.
CUSTOMS & IMPORT FEES
FOR ORDERS SHIPPED OUTSIDE THE EU (UNITED KINGDOM, NORWAY, SWITZERLAND), CUSTOMS DUTIES, IMPORT TAXES, AND HANDLING FEES MAY APPLY.
THESE FEES ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING COST AND ARE THE RESPONSIBILITY OF THE CUSTOMER.
RETURNS & REFUNDS
IN ACCORDANCE WITH EU CONSUMER LAW, CUSTOMERS WITHIN THE EUROPEAN UNION HAVE THE RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN 14 DAYS OF RECEIVING THE ITEM.
CONDITIONS:
THE ITEM MUST BE RETURNED IN THE SAME CONDITION AS RECEIVED, THE ITEM MUST NOT SHOW SIGNS OF WEAR, WASHING, OR DAMAGE, ORIGINAL TAGS (IF ANY) MUST REMAIN ATTACHED.
BECAUSE FIGATA SELLS SECOND-HAND AND VINTAGE ITEMS, MINOR SIGNS OF WEAR ARE PART OF THE PRODUCT’S CHARACTER AND ARE ALWAYS DESCRIBED IN THE LISTING.
HOW TO REQUEST A RETURN
TO INITIATE A RETURN, YOU MUST CONTACT US BY EMAIL WITHIN 14 DAYS OF DELIVERY AT:
PLEASE INCLUDE:
YOUR ORDER NUMBER
THE REASON FOR RETURN
RETURNS SENT WITHOUT PRIOR CONTACT WILL NOT BE ACCEPTED.
RETURN SHIPPING & REFUNDS
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.
THE CUSTOMER IS RESPONSIBLE FOR ENSURING THE ITEM IS RETURNED SAFELY.
ONCE THE RETURNED ITEM HAS BEEN RECEIVED AND INSPECTED, A REFUND OF THE ITEM PRICE ONLY WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 14 DAYS.
IF THE RETURNED ITEM SHOWS SIGNS OF USE, WEAR, OR DAMAGE BEYOND WHAT WAS ORIGINALLY DESCRIBED, A REFUND MAY BE REDUCED OR REFUSED, IN ACCORDANCE WITH EU LAW.
